TEL：+86 158 1857 3751 
C-Light After-Sale Guaranteed System
C-Light makes the following commitments to after-sales services basecon the principle of customer first:
Warranty time and content:
lf there are quality problems within 4 weeks, they can be returned or replaced (extended to 6 weeks under special conditions)It can be exchanged if there is any quality problem within 1 year.
It can be repaired with quality problems within 3 years (under someconditions, maintenance costs will be incurred).
lf there are quality problems within 4weeks, they can be returned or replaced.
It can be repaired with quality problems within 2 years (under someconditions,maintenance costs will be incurred).
lf there are quality problems within 4weeks, they can be returned or replaced.
.lt can be repaired with quality problems within 1 year (under someconditions, maintenance costs will be incurred).
In principle, C-Light and the customer will respectively bear the cost ofsending the returned products to the other party.lf there is no special requirement,please send the returned products to C-Light's address in Shenzhen.
●According to the customer's requirements, C-Light promises to completethe 8D report within 20 days after receiving the returned products, and make a written explanation of the reasons for the defective products another improvement plan.
The precondition of enjoying C-Light's warranty is that the customerdoes not use the company's products wrongly or brutally. The customeris requested to provide the defective record data and video of the customeireturned products as much as possible.C-Light will also inspect the customer returned products to confirm whether the products meet thecompany's warranty conditions.
Complete Optical Module Support System
C-LIGHT provides comprehensive technical support, product documentation, certification services and after-sales solutions throughout the entire product lifecycle. From product selection and customization to technical verification and long-term maintenance, C-LIGHT helps customers build reliable optical communication solutions with professional engineering support.
Professional Documentation
Product reports, specifications, reliability reports and certification documents to support customer evaluation and deployment.
Technical Engineering Support
Customized solutions, technical exchanges and application support for different network environments.
Reliable After-sales Service
Warranty policy, return process and 8D improvement mechanism ensure continuous customer support.
E-mail：sales@c-light.com
All Rights Reserved
-
- Call
- Top