Sales Service

Sales Process


Requirement Collection
Product manual; Company introduction……


Preparing Quotation

Customer information collection; Quotation-Datasheet; NDA; Product report and Certification; Quality Management Process Chart……


Sampling Period
Product acknowledgment; NDA; PI/CI-Contract……


Mass Production Phase

Production testing report; Packing List-Shipping plan……


After-Sales
RMA process; Customer complaint record; 8D report……

International Sales Contact


Email:

sales@c-light.com
techsupport.tang@c-light.com


Service hotline: +86-136 3169 4925


Skype: coconut19732


Whatsapp: +86-136 3169 4925

Warranty Policy


Products below 25G

If there are quality problems within 4 weeks, they can be returned or replaced
(extended to 6 weeks  under special conditions)

It can be exchanged if there is any quality problem within 1 year

It can be repaired with quality problems within 3 years
(under some conditions, maintenance costs will  be incurred)


Products between 40G to 100G 

If there are quality problems within 4 weeks, they can be returned or replaced 

It can be repaired with quality problems within 2 years
(under some conditions, maintenance costs will  be incurred)

……

In principle, C-Light and the customer will respectively bear the cost of sending the returned products to the other party.

RMA Process


1. Customer RMA Propose: RMA processed only by e-mail or paper copy

2. RMA Method: RMA processing methods according to C-Light After-Sale Guaranteed Policy:Repair, Replace, Refund (Terms of transportation: In principle, C-Light and the customer will respectively bear  the cost of sending the returned products to the other party)

3. RMA Received

4. RMA Issues Judgement & Report : 8D report available within 20 days

5. RMA Processing in Factory : Repair normally within 5 days; Replace normally within 7 days; Refund normally within 7 days

6. Shipping: Transportation terms confirmed with customer


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+86 1581 8573 751

+86 1813 8810 319

+86 1501 2840 283

+86 1581 5595 817

+86 1882 3424 995

+86 1737 7179 671

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